late on my bill payment

[Blessedone]

I'm 2 weeks late on my bill payment ...been with VM for 7 years will they disconnect my service ?

[VirginPlusAntonie · Accepted solution]

Hey there @Blessedone, 

Welcome to the Community and thanks for your post. 

We understand that money can be tight sometimes. If you miss a due date but are still able to make your payment before the next bill cycle, your services will not be affected.

Although, if your payment is received and processed on your account after a new billing cycle started (unpaid balance carried over on new bill), a late payment fee will be issued on the following bill in accordance with the terms outlined in your Virgin Plus Terms of Service/Service Agreement. 

You can find more information on your Virgin Plus Terms of Service starting at the Billing and Payment section 39.​

Let the Community know if you have more questions.