In app credit card info never saved?

[Four-Wings]

I don't know if it's the succession of different phone brands I've tried over the years, or is it the app update tweaks. But for a while not long ago the app saved my credit card info, speeding up the process to pay my bill. But lately I've had to dig out my wallet and retype EVERYTHING, EVERY MONTH! It's frustrating. Can this be fixed please?

[VirginPlusAntonie · Accepted solution]

Hey there @Four-Wings , 

Welcome to the community and thanks for your post. 

Yes, this can absolutely be fixed, and you can stop digging out your wallet every month!

How to Fix It

You have two quick options to get your card info saved so you wont have to retype it.

Option 1: Save Your Card for One-Time Payments

If you prefer to log in and click "Pay Now" manually each month, you must ensure the card is securely saved to your login profile:

1. Open the Virgin Plus My Account app and log in.
2. Tap the Profile icon in the top corner.
3. Go to Billing and Services (or My Profile).
4. Look for Manage Payment Methods.
5. Add your card here and hit Save.

Note: The next time you tap Pay Now, you will see a dropdown to Select a saved credit card instead of a blank form.

Option 2: Set Up Pre-Authorized Payments (Recommended)

The absolute best way to fix this is to set up automatic monthly billing. The card stays on file securely, and Virgin Plus handles the math automatically after your bill date.

1. Log into the app.
2. Tap Pay Now.
3. Select Auto-payments (Pre-authorized credit card or debit).
4. Fill in your card details one final time and confirm.

Let the community know if you have more questions.