How to confirm that my payment was made?

[Frustrated]

I made the payment when I got my disability in September 25th, 2026 and it wasn't showing even after I did the notify a payment of 49.00 and it's now showing I still owe $49.00 after I paid it last month. I am struggling with this as I am on Disability and can't and won't make double payments with money I DON'T HAVE.

[VirginPlusAntonie · Accepted solution]

Hi there @Frustrated ,

Welcome to the community and thanks for your post.

As the Virgin Plus Community is a peer-to-peer support system, it's hard to say for certain what the issue may be. Could you please provide further details?

• Which platform did you use to complete your payment; Online Banking via your financial institution website or via My Account? 
• How many days prior your billing cycle start date was the payment submitted? Processing delays will differ depending on the type of payment method you would have chosen.
• Have you had any issues completing payments before?
• Have you verified that you made the payment in the correct account?

Payments through your financial institution can take a bit longer and your bank is the one responsible for processing them. If the payment was made correctly, we should get the payment in about 3 to 10 business days after you've completed the transaction.

To learn more about our various payment options; Check out Ways to Pay Your Bill on VirginPlus.ca.

Looking forward to hearing back from you.