Credit Union not in list of banks

[Brian Eng]

I want automatic withdrawals from my credit union chequing account.  My credit union is not listed.  What do I do?

[KelsoMelo]

It is very unfair to offer $10 off per month when not all Canadian Banks/Credit Unions are listed. If you just allowed us to enter the institution number (3 digits), this would save this hassle other members are experiencing.

[Hmuse]

Hi! Would you be able to add Christian Credit Union here in Alberta as well?

thanks!

[VirginPlusAntonie]

Hey there @Hmuse and @KelsoMelo , 

Welcome to the community and thanks for your posts. 

@KelsoMelo, Please let us know if your financial institution is missing and we will be happy to send it for review and correction (please make sure to let us know the name of the financial institution).

@Hmuse, We've forwarded the missing institution to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be corrected. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[cdnbor]

Could you please have the Assiniboine Credit Union added as well?

[Sharpie]

good day Virgin board, I'm interested in seeing if you can get First Ontario credit union added to the pre authorized debt scheme. 

I'd really appreciate this gesture. 

best regards

sharpie.

[VirginPlusAntonie]

Hey there @cdnbor and @Sharpie , 

Welcome to the community and thanks for your posts.

We've forwarded the missing institutions to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be corrected. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[CKaye]

You were right it did take forever and you guys added the wrong Vancity AGAIN. this is extremely frustrating. Please add Vancity Credit Union ASAP. 

[VirginPlusAntonie]

Hey there @CKaye , 

We've forwarded the missing institutions to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be corrected. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[fiomar]

Could you please add Nelson and District Credit Union to your list? I have enrolled for auto-pay with debit but can not finish the process.

[VirginPlusAntonie]

Hey there @fiomar ,

Welcome to the community and thanks for letting us know.

We've forwarded the missing institutions to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be corrected. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[Jacon]

I had same problem, my credit union (CU), it was not listing in the pull down menu provided under my Virgin account on line for trying to set up automatic debit payments and you cannot enter the CU name manually. I was trying to qualify for $10 monthly auto credit option. I went into the chat function and after an exchange with the agent there, I was transferred or called on my cell phone and via that call I was able to set up the automatic debit payment - be sure you have the name of your CU, the transit number, institution number, and your personal account number at your CU - these numbers can be found on a personal blank cheque that you might have OR contact your CU to confirm the three number that Virgin requires to set up the debit auto payment. 

[kevinhng86]

Can you please add Beem Credit Union.

[VirginPlusAntonie]

Hey there @kevinhng86 ,

Welcome to the community and thanks for letting us know.

We've forwarded the missing institution to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be corrected. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions. 

[wzrd8kd]

@VirginPlusAntonie can you please add Atlantic Edge Credit Union, it is missing from the list of banks.

https://www.aecu.ca/

[VirginPlusAntonie]

Hey there @wzrd8kd ,

Welcome to the community and thanks for letting us know.

We've forwarded the missing institution to be verified and corrected. One thing to keep in mind, any updates of the sort may take some time to be updated. 

With this being said, check for app updates and the list periodically to see when it will be updated. 

Let the community know if you have more questions.