how can i find or reset Home Internet password?

[freeswing]

Using vincent modem for my fiber internet, on the web console of this modem,  i want to know home internet password, so i click "Home internet" section on the web console, it said: 

Enter your Home Internet User ID and password.

Heads Up! Your User ID begins with v2 and uses the format: v2xxxx##

You can find your User ID and password on the letter that came with your modem. If you can’t find it, give us a shout at: 1-888-999-2321.

my situation right now are: 

1. no letter with password came with the modem box, only modem manual paper there
2. called 1-888-999-2321, the support said the password is the sn number on the back of this modem, tried, no luck

pls help

[VirginPlusAntonie]

Hey there @freeswing , 

Welcome to the community and thanks for your post. 

Here are the details on how to update your home internet user id and password on your Vincent modem:

1. Open a web browser.
2. Type http://vincent (or 192.168.2.1) in your web address bar, and then press Enter on your keyboard.
3. Under SERVICE STATUS, click on Home Internet.
4. If prompted, enter your administrator password. Unless you’ve changed it, the default password is “admin”. Click Log in.
5. Click Change.
6. Enter your Home Internet User ID (v2xxxx##) and password.
7. Click on Connect.
8. In about 30 seconds, you’ll see a green “UP” flag under your Home Internet service.

For more details, check out Support Home Internet Vincent on VirginPlus.ca.

Let the community know if you have more questions.