Unsubscribe from Roam Sweet Roam

[Saher_Hamid]

Hi, I have two accounts under my name. In one of the number, I purchased the internet data pass while in USA for 10.00 USD per day. Now I want to turn it off. How can I do that? I am unable to access the online account as it is saying that there are technical issues since yesterday. However, I am having a penalty of 10.00 per day. Please guide asap.

thanks

[VirginPlusAntgio · Accepted solution]

Hey there @Saher_Hamid,

Welcome to the Community and thanks for your post. 

Once you enroll, Roam Sweet Roamis linked to your account and will only bill you the daily charge if you use the service while connected to it's included destinations. If you do not wish to trigger the daily charge, you can turn off roaming and/or put your phone in Airplane mode.

To fully remove Roam Sweet Roam from your account, check out FAQS/Got questions? We can help> General FAQS  > How can I unsubscribe from Roam Sweet Roam?

[Fgentile]

How I can opt out of roam sweet roam home data once I'm back to Canada, in order to not have it reactivating automatically the next time I'm abroad?

Thanks in advance

[GuyProCan]

How to deactivate roam sweet roam?

[GuyProCan]

You are wasting our time by sending us us to FAQ only to give us a phone number, why is the deactivation not available thru my account?

[MikeC]

How can you deactivate by yourself the Travel add-on Roam Sweet Roam? There is not an easy option on your profile. When you activate the add-on they make it easy for you. Just send a txt to 6800 with "ROAMHOME" message and you're done. But, when the time comes to deactivate it, you have to go the hard way asking the customer support. It's what I did? 

Do you know the easy way to deactivate by yourself?  

For Virgin Moderator: The FAQ page is useless, so do not send me there.

Thanks

[MikeC]

I had the same question like you. There is no easy option to remove it by yourself.

The only way is to call or chat with a rep. It takes time and is fristrating. They make you feel like they do you a favour.

[Jai]

I requested the $15 a day international roam sweet roam. It’s working fine. But what do I do if I don’t want it for every single day. I thought I would just buy it each day I wanted it but I can’t find a way to cancel it for a day. Or even cancel it at all

[Niccko]

I activated roam sweet roam add-on for just 1 day on May 20,2023 while travelling to US. Now, even after 2days, it is still activated. How can I deactivate it? 

[MK44]

Exactly, they're doing it on purpose. If you go through their link and dig all the way through the FAQs, you'll find the only way to opt out of roam sweet roam is to contact them.

[MK44]

The only way to do it is to contact them. 

[pokerstew]

Ahh no how to turn off roam sweet roam completely without fiddling with phone? I got charged when I didnt use it

[Jessie2]

How do you unenroll from Roam Sweet Roam

[Giuseppe]

Tell Virgin that you wish to opt out of the Roaming plan. 

[Fiara647 · Accepted solution]

Text REMOVEROAM to 6800