How To Articles

How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authorized Payments

  To pay your Virgin Plus bill through pre-authorized payments or online banking, you’ll need to enter a specific identifier—your 14‑digit Client ID. Many Members experience confusion because Virgin Plus can display several numbers across invoices a...

What to expect when suspending your services

Going on a long vacation or closing up the cottage for the winter? You can choose to suspend your Virgin Plus Internet, TV and Mobility services. Let’s take a look at what to expect:  Internet: Your Virgin Plus Internet service will be charged at a ...

How to use My data manager

Hey Virgin Plus Members,   We’ve all been there before, you need to manage data access for a Member’s line on your account. As an account holder you can use My data manager to manage when and how individual Members access their mobile data. You can ...

How to move your Virgin Plus services

Hey Virgin Plus Members, All packed up and ready to move?  Virgin Plus makes moving madness a thing of the past. Follow these three simple steps to move your services with us easily.   1.    Place your move order. Let us know when you’re moving 2-3 ...