Charged $40 Device Handling Fee on Upgrade

[angelajsk]

I'm rather disappointed in Virgin. I've already bought and paid for a phone and I recently upgraded my phone and took on a more expensive calling plan. They charged me their "device handling fee" of $40. I would expect that I could have that somehow waived. I make these decisions about these fees at my job and if it meant that a customer would stay rather than go somewhere else, I would either waive the fee or offer them something else for being a loyal customer. I intend to pay off my new phone asap and go with another carrier.

[VirginPlusAntonie · Accepted solution]

Hey there @angelajsk , 

Welcome to the community and thanks for your post. 

While we understand your frustration, Virgin Plus charges a one-time $40 device handling fee to cover fulfillment and order processing costs when you purchase a new mobile phone. You can check more details on the Virgin Plus One-Time Charges support page.

Let the community know if you have more questions. 

[angelajsk]

I'm aware. Doesn't mean I agree. You could always offer me something else if you're so adamant about this "device handling fee". I work in Comms, I already know all about it.