Call From Bell Canada offering modem upgrade to 5G network

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Cansolve
Contributor

‎07-01-2026 10:47 AM - last edited on ‎07-02-2026 08:30 AM by

Recently receive a call from Bell Canada to book a technician to upgrade my networ to 5G. Due to so many fraud attempts, I did not complete the call.

Can someone confirm that this is a legit call before I go through the steps.

Thank you,

Patrick

Cansolve

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VirginPlusAntonie
Moderator

‎07-02-2026 11:23 AM - last edited on ‎07-10-2026 08:43 AM by

Hey there @Cansolve , 

Thank you for your post and welcome to the community.

This most definitely sounds like a scam attempt.  If you believe you received a scam call pretending to be Virgin Plus/Bell, always hang up and if you have any questions and/or worries regarding your account, never hesitate to contact our Member Care.

Another thing to look for is, we will never ask for your personal information over the phone by calling you. If you were not expecting a replacement modem and haven't made recent changes to your account, odd's are it was not a valid call.

If you have any further questions, please do not hesitate to contact the community.

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VirginPlusAntonie
Moderator

‎07-02-2026 11:23 AM - last edited on ‎07-10-2026 08:43 AM by

Hey there @Cansolve , 

Thank you for your post and welcome to the community.

This most definitely sounds like a scam attempt.  If you believe you received a scam call pretending to be Virgin Plus/Bell, always hang up and if you have any questions and/or worries regarding your account, never hesitate to contact our Member Care.

Another thing to look for is, we will never ask for your personal information over the phone by calling you. If you were not expecting a replacement modem and haven't made recent changes to your account, odd's are it was not a valid call.

If you have any further questions, please do not hesitate to contact the community.