Since the issue seemed to be that the modem was not receiving a signal, as expected, the new modem did not help, nor did the Virtual Repair Tool (I like the idea of the tool in principle though!). After another round of troubleshooting with tech supp...
I’m having the same problem in downtown Toronto today. ERROR 2000 on Valerie no outages reported online. Tech support sending me to the store for a new one but I don’t have much hope this will help. Ray1234, Ohdear, Did your issues get fixed?Seems li...