I have been having this issue for months, it's terrible and SO FRUSTRATING. The prices just keep going up and the service just gets worse. The virtual tool does nothing for this issue and I don't run a VPN. What is causing this issue, no service rep ...
I'm having the same issue. Except my download is 0.3mbps and upload is max at 10mbps. I got a new modem, did the virtual tool that assisted me to chat with someone after hours of being on the phone. The chat employee did nothing except the same thing...
I have this same issue except my speeds have bottomed out at 0.3mbps and upload is still 10mbps. I went and got the new modem and was on the phone for hours. Did you ever find a fix for this issue besides leaving virgin?
