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Did you check to see if maybe your modem and your router are broadcasting the same network (192.168.2.0/24) for the DHCP service and they have the same IP for the management 192.168.2.1 Jacir

You can call to client services and say that you want to know the password of your account. Usually it’s a generic one like CanadaXXXX

Thanks, for your answer, that’s what I did and in the second call I had the credentials. 

Hi, how can I get my PPPoE user and password? I looked for it on the documentation that the tech left my the day of the installation but everything is empty, and this afternoon I called the support and they tell me that they didn’t know about what I ...