Virgin Community

Shady practices, evidently. I only switched to Virgin because of the deal I initially received. Now pricing increases 9 months later and I lose features: The Voicemail-to-Text feature has been removed and costs $6 now. Bye, Virgin. 

Why is this buried in our bills rather than being communicated to us clearly by email? 

I am wondering the same thing. My phone bill increased by $6 this month. I contacted customer service yesterday but no response yet.