Hey, Roses. I truly believed the support person and I were talking about the same thing (home phone hub), but no. She must have thought I was a muddled old lady so she acted on the assumption that I must be talking about a smartphone. I haven't had...
Well, sh_t, . They didn't send a replacement hub for the home phone but sent a smartphone instead. That will work for my prepaid voice account, but has nothing to do with the topic discussed in their support chat.
Hey, all. I may have had success with this problem today. I went to the HomePhone Plan page and engaged the chat function there and got a human who knew what I needed (it seems). I'm feeling I'll wait and see.
Email from Virgin says it must be done. Virgin support does not know how. Neither does tech support. (This all took 1½ hours.)
Tech suggested asking ZTE. ZTE replied telling me to ask Virgin.
So I'm asking here
