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Good morning, @Calamine. Welcome to the Virgin Plus Community, and thanks for your post.
When you say you have two devices on your account, are you meaning that you're getting billed for two different phone numbers? i.e. when you log into your My Account profile, you see two phone numbers with two phones, a phone and a tablet, etc.?
If so, you would only need to request that that line be cancelled. Having an individual phone line cancelled and your whole account cancelled are distinct things. For info on how to go ahead, take a look at our Support article on Ending Your Service
If you meant otherwise, or have any other questions, please let us know. 🙂
Good morning, @Calamine. Welcome to the Virgin Plus Community, and thanks for your post.
When you say you have two devices on your account, are you meaning that you're getting billed for two different phone numbers? i.e. when you log into your My Account profile, you see two phone numbers with two phones, a phone and a tablet, etc.?
If so, you would only need to request that that line be cancelled. Having an individual phone line cancelled and your whole account cancelled are distinct things. For info on how to go ahead, take a look at our Support article on Ending Your Service
If you meant otherwise, or have any other questions, please let us know. 🙂
