Mobility
Have questions or need help with your Virgin Plus Mobility service or phone?
379 PostsRecent Activity
Charged for data when cellular data is disabled
We have an iphone for an elderly family member who doesn't use cellular data.So cellular data is disabled on the phone. There are no app exceptions set yet our bill is still showing data usage for that device amounting to an extra 50 dollars on the b...
Could anybody tell me who turned on my Wi-Fi?
Could anybody tell me who turned on my Wi-Fi?After the Virgin technician set up the Valerie modem, I immediately connected a securely confirmed computer to Valerie modem via Ethernet and turned off the modem's Wi-Fi . Then, for the first time on Apri...
Resolved! is it possbile to restore my mobile service after cancellation?
Hello. Last month, I called Vingin Plus customer service to schedule a service cancellation in early April. Now i may need to use mobile service with my old mobile number. Is it possible to get my old mobile number back and switch to some plan aft...
Resolved! Add authorized user
Where in the app can I add authorized user?
Resolved! Long distance calls not going through
Hello,I recently switched to a BYOP monthly plan with 200 long distance calling minutes included as a promo. Although it was quite choppy, I was able to make a 20min call to Japan a week or so ago. Since then, I haven't been able to successfully make...
Setting up voicemail
Setting up voicemail?
New phone sim does not work. SOS is showing
Hi all, just got a new phone from Virgin and when I inserted my sim card into the new iPhone I could not make it work. It worked for a while and stoped. "SOS" is showing.
Resolved! Can't receive text messages from one contact
Hello,For some reason, I can send a text message to one of my friends, but when he response the message says it is sent, but I don't receive it. I did notice his phone number was blocked, but I unblocked it.I have an LG phoneThings I triedReinstalle...
Network gaps and issues/making and receiving calls in Southern Ontario, Toronto and GTA
For the last few weeks I have had issues making phone calls or recieving calls. I am located in Toronto GTA (durham region). I need help, but for some weird reason, the only way Virgin mobile helps is by booking a call...which I can not recieve. I ha...
