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Resolved! Virgin TV Compatible Devices

Why do your sales people not tell us you need a fire  tv stick to get channels let alone a 4K tv. Now I have no tv service at all until I go buy a 4K tv. So I guess I’m listening to music and watching TV on my IPhone. But when my internet fee goes fr...

Ken323 by • Contributor
  • 30112 Views
  • 27 replies
  • 8 likes

Unable to access TVA on Virgin Plus

I keep getting this message: This content is only available to watch while at home and connected to your Virgin Plus Wi-Fi. All the other channels work. How can I get it to work? I tried logging out, rebooting. I spoke to a Virgin representative and ...

Mimi2 by • Contributor
  • 108 Views
  • 3 replies
  • 1 likes

Resolved! Unable to access Crave via Google TV

I have been enjoying the free access to Crave Basic but after switching TVs, started to have trouble with Chromecast dropping at ad breaks (also occurs with CTV app casting).  I recently upgraded my Chromecast hoping it would resolve the issue, but i...

Resolved! Unable to sign into Crave

Anyone else having trouble connecting to Crave? I start the Crave app on my fire stick and am asked to signin. I go to crave.ca/provider, login to my Virgin account, and 3x I got "TV authorized, wait a minute to connect" but nothing happens on my TV....

JIm K by • Contributor II
  • 200 Views
  • 1 replies
  • 0 likes

Resolved! Virgin Tv - Account not detected

Hi, I'm a new customer with Virgin for Internet & TV since July 3rd.  Internet is working fine but cannot get the Virgin TV app to connect.  It first scans if a Virgin wifi is availabale (it is) but it says no account found.  If I try to manually use...

Jean92 by • Contributor
  • 170 Views
  • 1 replies
  • 1 likes

Resolved! Missing channels

I ordered 4 channels last night, only one shows up new on my line up. I’ve restarted my fire stick MULTIPLE times…. Nothing! I check my app on iPad…..STILL NOTHING! I click on chat box to get assistance…..they only deal with mobility. Can someone the...

KB by • Contributor
  • 651 Views
  • 4 replies
  • 2 likes