Unable to access TVA on Virgin Plus

[Mimi2]

I keep getting this message: This content is only available to watch while at home and connected to your Virgin Plus Wi-Fi. All the other channels work. How can I get it to work? I tried logging out, rebooting. I spoke to a Virgin representative and she told me several people are experiencing this problem and the problem is with TVA not Virgin and that TVA is working to fix the problem. Is this true? Did anyone find a solution?

[Gman]

I have the exact same issue with certain channels also, it’s driving me crazy

[VirginPlusKris]

Hi there, @Mimi2 and @Gman. Thanks for your posts, and welcome to the Virgin Plus Community.

While we do understand the confusion, it's important to keep in mind that select content is only available on your home internet network and will not be available for streaming on LTE/5G mobile data. Under normal circumstances, this is why you would be receiving that particular error message.

With that said, are you still receiving the error message now? If so, have you followed up on your previous call and conversation with a representative? What troubleshooting have you completed beyond what you've already mentioned? 

Let us know if you were still in need of assistance. Best wishes.

[Mimi2]

No, the problem hasn't been resolved, and I am trying to access TVA on my home television. Never had problems in the past. I didn't try to contact another rep yet as I was told there is no solution. For now I am watching live tv on the TVA+ app and although the quality is not as good, it works.