Accessing Virgin TV away from home

[JD5now]

When not connected to Wifi, I cannot access any US channels using Virgin Plus app

[VirginPlusAntgio · Accepted solution]

Hey there @JD5now, 

Welcome to the Community and thanks for your post. 

This is normal, more channels/content are available over Wi-Fi at your home with a Virgin Plus Internet connection vs. outside your home. This is due to content licensing.  

To learn more, check out Virgin Plus TVand once on the page click + More deets.

Let the Community know if you have more questions.

[JD5now]

I can’t find the “more details”. Specifically, why can I not watch ABC, NBC or CBS when off wifi, eg remote access? Just an explanation as I don’t understand why it’s part of my home package but cannot be accessed remote.

[VirginPlusAntgio]

You can find the + More deets icon right under Check availability and See all channels as shown on the below image. 

You can also find more information in the support article Content Availability

[JD5now]

The question is why I can’t see the American channels when not connected to wifi. 
what is the issue with the USA channels?

[VirginPlusAntgio · Accepted solution]

As detailed above in the link Content Availability and as shown on the below image, due to content licensing some channels will only be available when connected to your Wi-Fi at home.  

[Andrea1]

Anybody know why I cannot watch TV outside of Canada? I'm paying for the service, I should be able to watch it when I travel, no?

Thanks,

[Pjm]

Hi. I’ve just made the same discovery. It’s especially annoying because I specifically asked before enrolling whether I could use my data plan to stream the tv content when I was not at home. I was told that it would work that way. Unfortunately I didn’t know that I had to qualify the question in order to get a complete answer. It seems that this comes up pretty fast as an answer once asked. It should be answered more honestly when specifically asked 

[Mac from ON]

I am going to Florida in March. Can I stream Virgin TV using my Firestick while outside Canada?

[Gananoque]

I am going out of Canada for 4 months. Can I watch my Virgin Plus TV service on public WiFi?