So you’re having trouble with your Virgin Plus TV? It might sound simple, but checking that your app is updated to it's latest version, login out and back in and rebooting your modem really does fix most issues.
If you’ve already tried all that, then our Virtual repair tool
is a great way to troubleshoot problems with your TV Internet service – without having to be a tech expert.
With a few clicks, it detects and fixes issues remotely, so you don’t have to call support. It’s like your own personal repair technician – just sit back and let it do all the work.
The Virtual repair tool will:
- Look for service outages in your area
- Check the equipment outside your home
- Reboot all your hardware
- Optimize the settings for your service
If it can’t solve the problem, the tool will even help you book a technician appointment.
Go to Virtual repair
It will ask you to log in to your Virgin Plus My Account first.
Prefer to figure it out for yourself?
Check out our Virgin Plus TV Support page.
