other Virgin member in my phone

TAW
Contributor

I'd like to know how to remove a Virgin cellular device (not mine) from being attached to my devices.  They use an Apple Watch and/or Apple Vision Pro  They have changed settings and remotely see my keyboard so passwords and accounts are taken over. 

The Apple Watch was discovered to be in my house on maps.  If I turn off my cellular setting Im still getting cellular connection 2 bars  

This Virgin member joined just to be able to remotely use my devices.  I want them off! this is not legal so Im hoping they also will be prosecuted.  The hacker lives 50 ft from me. Also adds his phone to my vehicle. He also is using Bell wifi which is managed on my iphone?? 

There may be a business account or some account that provides protection.  

Virgin members how can this be removed for good.

 

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Accepted Solutions

VirginPlusAntgio
Moderator

Hey there @TAW ,

Welcome to the Community and thanks for your post. 

That is definitely strange. If you believe that you have been a victim of Fraud or have been hacked; Check out our support page Do you suspect fraud? What to do nextOpens in a new tab or window to learn where to contact in those scenarios.

Let the Community know if you have more questions.

 

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VirginPlusAntgio
Moderator

Hey there @TAW ,

Welcome to the Community and thanks for your post. 

That is definitely strange. If you believe that you have been a victim of Fraud or have been hacked; Check out our support page Do you suspect fraud? What to do nextOpens in a new tab or window to learn where to contact in those scenarios.

Let the Community know if you have more questions.