no mobile data service connection for more than 4 months

[Harshil]

I am currently paying a monthly fee of 65 CAD for each of my cell phone lines, solely for the purpose of maintaining a cell phone plan. However, I am experiencing a lack of mobile data connectivity primarily at my residential and work locations and nearby locations. The response I have received regarding this matter is that

"Yes we are aware of this issue and its treading issue. Its temporary problem with no definitive time line when it gonna resolved "

I am curious to know if there are others facing a similar situation, and if anyone has any suggestions on how I can switch to a different service provider without incurring any additional charges on my existing contract.

Thank you.

[VirginPlusAntgio]

Hey there @Harshil , 

Welcome to the Community and thanks for your post. 

We're glad to see that you were able to receive a confirmation that there was a known issue in the area. 

Whenever the condition is classified as trending, it means that it is on their radar and they are gathering information on the subject. We apologize for not being able to provide a concrete timeline and we appreciate your patience.

Let the Community know if you have more questions.