Trading in a phone

[Rockstar6038]

I just was wondering if you can trade in a non working Samsung galaxy s21 towards getting an upgrade? 

[VirginPlusAntgio · Accepted solution]

Hey there @Rockstar6038,

Welcome to the Community and thanks for your post. 

You can check the estimated value of you phone on our trade in and trade up section of our website. For more info give the terms and condition a quick read.

Hope you enjoy your new upgrade.☺

[Kyelanii]

Hi, I'm just trying to figure this out because the website says one thing and the employee at the kiosk I just talked to said something different. 

I have an iPhone 15 Pro that I owe $420 device balance on and that's 7 months left. It is like new and I know if I trade it in it's worth more than I owe.

I want to switch to a TCL 60 XE and a new plan. 

Can I get the trade-in amount and use it to pay the device balance and change phones at the same time? I know everything goes onto the next bill so I'm just wondering if I can use the trade-in value to pay for the device balance. Like get credit for the phone on the same bill as the device balance? The website seems like it's not a problem to do but if I trade my phone in after it says it would take 2-3 months to get credit but if I try to trade it in in-store to get it right away they argued with me that I have to pay off the full balance on my bill, buy the new phone, then after I pay off the next bill I can trade in the phone.

Thank you if anyone can help at all!