Terrible 4G signal an voice - Montreal

[Denis77]

iPhone 15, Samsung S23 terrible 4g ​​signal level. It is impossible to work with Virgin. Rue Deslauriers, Montréal, Canada SAPUTO.

[Matthew]

My wife and I recently switched from Rogers to Virgin and since the beginning I have noticed my signal strength is always 1-2 bars even though I live in downtown Montreal. It is the same for my wife. My LTE when speed tested clocks in between 10-20Mb/s. Is this a network issue? I doubt both my wife’s phone and mine bith are to blame as we had excellent signal when with Rogers up until a few weeks ago. 

[VirginPlusAntgio]

Hi there @Denis77 and @Matthew ,

Welcome to the Virgin Plus Community and thanks for your posts.

For the Community to be better able to assist you, could you please provide further details as to the issues you're experiencing?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

• Are the issues only happening indoors at home, or outdoors as well?
• Do you know of anyone else in the area having similar issues?
• Have you tried using Wi-Fi calling where available?
• Have you completed any troubleshooting steps? If so what have you tried?
• Have you gotten in touch with our technical support team to open a ticket?

You may also find our How To article Troubleshooting voice calls helpful. We'd also recommend checking out our How To article on Troubleshooting data connectivity

Looking forward to hearing back from you.

[Denis77]

I had an iPhone 12, the Fizz bar level was good in location H4N *** and good LTE internet, as soon as connect Virgin, the connection became terrible in location H4N *** and LTE internet with interruption on Iphone12. I bought a new iPhone 15 pro, I have still bad signal with Virgin in the in location H4N *** and LTE internet with interruption. I tested Samsung S23 in location H4N *** it has 1 bar only and mobile LTE internet with interruption.  

[Matthew]

The issues occur both indoors and outdoors. In my house on ground floor I am usually at 2 bars. As I write this I am on Park Avenue and Saint Viateur, pretty well downtown Montreal and my signal fluctuates between 2 and 3 bars. Being downtown I would expect full signal. Polla speed test shows 30Mbs LTE speed which is on the low side.

opening webpages is noticeably slower as well.

this is not a problem limited to my phone. My wife also switched to Virgin with me and notices her signal and LTE speed is much worse. 

[VirginPlusKris]

Good morning, @Denis77 and @Matthew. Thanks for your details. 

We'll be reaching out in a private message to investigate further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Tin]

It is really hard to browse on my celphone .i barely used my data as the cgnal is very poor.

My husband was virgin moblie member before but because of poor cgnal he change to different carrier. Im also planning to change also but since Im in a 2 year plan with virgin then have to finish the 2 yr term.

over all i think you need to improve your cignal as it is difficult  to all your customer  paying for it but couldnt use it properly.

Im new to virgin mobile so I really didnt know how the cgnal goes till I experienced it myself ,its good thing I do have wifi at work to use.