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10-13-2023 02:41 PM - last edited on 11-28-2023 10:09 AM by VirginPlusDRock
When I send out a text to somebody who doesn't have my new number yet, it gives them a completely different number, so I cannot receive their texts, but they can recieve mine. I have had to text them my actual number, so they could text me on that, which honestly shouldn't have to be a thing. I'm wondering what's up with that?
Solved! Go to Solution.
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02-28-2024 03:10 PM
Hi, I have the same problem as well. I got a temp phone number starting 905, but I received text messages for both my number and the temp number in a group chat, and I cannot sent message out under my own number. Please PM me the way to solve the problem.
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03-01-2024 04:05 PM
Hey there @NicoleY ,
Welcome to the Community and thanks for your post.
In order for the Community to better understand your concern, a few clarifications will be needed;
- Have you restarted (fully power your phone off, wait 2-5 minutes and power back on) since your phone number was updated? If not, please try and test after to see if same issue occurs.
- Have you tried to reset your phones network settings after your phone number was updated? If not, please try and test after to see if same issue occurs.
- Is the temporary phone number showing when you place a call?
- Are your contacts able to call you on your new number?
- Please erase any text message thread that was launched via your old phone number and attempt to start a fresh one.
Give those a try and keep us updated with the results.
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03-20-2024 07:30 PM
I've seen this problem a bunch of times and tried everything to fix it. Google Messages will only send messages with my temporary number instead of my ported number while using RCS. Not sure if it's on Google's end or Virgin's end at this point. Been trying to fix it for a week or so. Any help?
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03-20-2024 07:53 PM
Can you help me with the same issue?
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03-22-2024 04:02 PM
Hey there @Firechiller ,
Welcome to the Community and thanks for your post.
After a quick search, we've found the following from a Google Pixel user;
I have a Google pixel, and the steps are roughly the same for Android users;
- You turn off RCS chat in message settings
- Then go to settings, go Apps, all apps
- Go to carrier services and go to storage and cache and clear it
- Then go back to app listing, find messages and clear cache
- Restart phone
- Go to messages and turn RCS back on
Give that a try and keep the Community updated with the results.
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03-22-2024 04:06 PM
In case this doesn't work, refer to my earlier post in this thread. This was the only way I was able to get it resolved.
https://forum.virginplus.ca/t5/Mobility/Temporary-Phone-Number-when-texting/m-p/8325/highlight/true#...
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03-22-2024 06:00 PM
This is something I had tried a few times. My phone didn't originally have Carrier Services either but I downloaded it a week ago for this reason.
That being said, I did try again now just in case and it's still the wrong number. Thanks for the help so far.
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03-22-2024 06:04 PM
This was one of the only unique solutions I found and I tried it a few days ago numerous times and it did not work.
I tried it again just now and IT WORKED. Thank you so much.
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03-25-2024 10:53 AM
Glad I could help!
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04-27-2024 02:09 PM
Why are my text mesages showing my temporary phone number instead of my real number
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04-27-2024 02:37 PM
I am having same issue. Why are my text messages showing my temporary phone number instead of my real number
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04-28-2024 09:22 AM
This did not work. 1. there is no carrier services on my Samsung S20. I did clear cache from Messages
I turn off my RCS and when turned back on it says "Virgin : my real #" . "Status setting up". try verifying My real #. I clicked on Verifi your #. Then blinks, and goes back to "temp # status connected"
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04-30-2024 09:38 AM
Hey there @Garygunu .
Welcome to the Community and thank you for your posts.
We'll be reaching out in a private message with more details. Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

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