I received phone calls from a guy named Matthew (who sounded Indian), and he asked me which mobile plan I was using. He claimed to be from Virgin Plus and offered a promotional plan to switch me to $29.99 a month. He requested my Virgin Plus account, password, and verification codes. Then he asked something unexpected about whether I would prefer a white or black iPhone 16 Pro Max. (I was like???) Shortly after, I received an email from Virgin Plus about purchasing a Galaxy S24 phone. I immediately informed him that I wanted to cancel the order, and he said he would handle it.
A day later, I received a package. That guy called again and said the cancellation was too late, and the S24 phone had already been sent. (He did ask me for my home address before) He told me I could return the phone to them and that he would assist me with the cancellation. He called almost every day to check my status and asked me not to open the Virgin Plus app, claiming they were processing something, and that if I opened my account, it would be locked.
Several days later, he called again and said he had received the package for the S24 phone and needed my bank account information to complete the cancellation. He asked me to reply "Yes" to a text message I received (but that was a money transfer attempt message from my bank). Anyway, I provided him with my bank account details, and later I saw several unauthorized transactions in my banking app. At that moment, I realized it was a scam.
**If this happens to you, stay calm and immediately call your bank to dispute any unauthorized transactions. Also, request new bank cards to protect your account**
So, NEVER DISCLOSE YOUR BANK INFORMATION OR ANY PASSWORD TO OTHERS!
It was a bad experience for me, and I hope everyone stays safe from scams.
