Samsung A32 5G phones

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gary
Contributor

‎09-09-2021 05:52 PM - edited ‎09-09-2021 05:54 PM

Upgraded 2 cell phone and a tablet from Samsung A8's and Tab E to Samsung A32 5G's and Tab A7 Lite.

Phones and Tablet do not support Always on Display like the old phones and tablet. We are seniors and rely on the display when black to know the time and if any messages, emails, etc were received. Virgin will only take them back if we mail them and wait probably a month to get different phones or tablet. So we found third party Always on display

apps but goes thru the battery in a day. So we are stuck with phones and tablet that are worse than our old ones for 2 years and have to charge daily. Sure wish Virgin told us that these do not have Always on Display.

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gary
Contributor
In response to tech_junkie

‎09-10-2021 05:12 PM

I spent over a hour with Samsung and they verified that the A32 and Tab A77 lite DO NOT have Always on Display, going into Settings then Lock Screen, then Always on Display but it is not an option on these phones. Samsung verified it is not an option. That is why we had to use a third party app.

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tech_junkie
Employee

‎09-10-2021 04:55 PM - edited ‎09-10-2021 04:59 PM

Sorry that this happened, however I found this video on youtube for always on display for your A32. Also this samsung support page: https://www.samsung.com/us/support/answer/ANS00062001/ 

Hope that is helpful.

I am a Virgin Plus employee and a customer. My views on the Community Forum are my own and may not be the views of Virgin Plus or any of its affiliates.
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gary
Contributor
In response to tech_junkie

‎09-10-2021 05:12 PM

I spent over a hour with Samsung and they verified that the A32 and Tab A77 lite DO NOT have Always on Display, going into Settings then Lock Screen, then Always on Display but it is not an option on these phones. Samsung verified it is not an option. That is why we had to use a third party app.

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tech_junkie
Employee
In response to gary

‎09-10-2021 05:15 PM

Ah, good to know you reached out to them to confirm. Sorry that its not an option for you now. 😞

I am a Virgin Plus employee and a customer. My views on the Community Forum are my own and may not be the views of Virgin Plus or any of its affiliates.
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