Replaced sim and get a msg that sim isn't valid

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gUSTY
Contributor

‎03-26-2022 03:58 PM - last edited on ‎03-28-2022 08:16 AM by

Replaced sim and when entering numbers for sim get a msg that it isn't a valid virgin sim

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VirginPlusAntgio
Moderator

‎03-29-2022 03:16 PM - edited ‎03-29-2022 03:17 PM

Hey there @gUSTY,

Welcome to the Community and thanks for your post. 

SIM cards have a 20 digit numerical ID and it is very important that it is entered correctly to be registered on your account. A SIM card can only be used once, which means if it was already registered on a different number, it will not work.

You can find more information and frequently asked questions on our SIM Card Support webpage.☺

 

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VirginPlusAntgio
Moderator

‎03-29-2022 03:16 PM - edited ‎03-29-2022 03:17 PM

Hey there @gUSTY,

Welcome to the Community and thanks for your post. 

SIM cards have a 20 digit numerical ID and it is very important that it is entered correctly to be registered on your account. A SIM card can only be used once, which means if it was already registered on a different number, it will not work.

You can find more information and frequently asked questions on our SIM Card Support webpage.☺