Recent update Pixel 7 Pro - NO SERVICE

Isabel
Contributor

‎03-28-2023 09:06 PM

I'm lucky to get any service now. I did the update this morning, I am now regretting it so much!! Not getting much help from Virgin or Google. Anyone else having this issue?

Turned on off phone/reset networks/airplane mode on off. NOTHING is helping me. I'm getting so frustrated with this

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4 REPLIES 4

VirginPlusAntgio
Moderator

‎03-30-2023 02:10 PM

Hey there @Isabel ,

Welcome to the Community and thanks for your post. 

After a quick search about your new phone, here are a few fixes that I've found in regards to your concern;

• Some users say that toggling Airplane Mode on and off seems to do the trick, but temporarily. A Pixel owner, has created an automation flow using the Automate app that toggles Airplane Mode on and off every hour. Pixel 7 users who have used this method have posted positive results.
• If your SIM supports VoLTE and Wi-Fi Calling, a few users have reported that disabling VoLTE temporarily fixes the problem. Some say that disabling 2G helps. Go to Settings > Network and internet > SIMs > Allow 2G and disable the setting.
• This is a network issue that Google will hopefully fix quickly in an upcoming software update.

Hope this helps and let the Community know if you have more questions.

 

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Isabel
Contributor
In response to VirginPlusAntgio

‎03-30-2023 08:36 PM

Thank you for getting back to me, unfortunately what you have listed only works sometimes. I'm really waiting for this next update because this is really disappointing, really no point in having a cellphone when you have no/unreliable service!! Waste of $$. Fingers crossed.🤞

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Thousandftup
Contributor
In response to Isabel

‎06-25-2023 11:04 PM - last edited on ‎06-26-2023 08:49 AM by

I'm having same issue. My phone doesn't connect to carrier at all. If I do the network reset, or airplane mode trick - my phone connects to the carrier for maybe 10 seconds before disconnecting..

 

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VirginPlusAntgio
Moderator
In response to Thousandftup

‎06-28-2023 12:23 PM

Hey there @Thousandftup , 

Welcome to the Community and thanks for your post. 

In order for the Community to best assist, some clarification will be needed; 

  • Are you using the same phone as @Isabel? If not, what is the make, model and OS/IOS version of your phone?
  • Is your phone updated to it's latest OS/IOS version?
  • Have you reached out to Google Support (if using same phone) and/or our technical support team to verify your connection issue and open a ticket?

Looking forward to hearing back from you.

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