Number porting without old sim

MichelleG
Contributor

‎03-02-2024 04:17 AM

I don’t have the old sim that was connected to my phone number. How do I finish porting the number? It’s a business number and I don’t want to change  the number due to the surplus of cards, signage, etc; that has that number listed.

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VirginPlusKris
Moderator

‎03-05-2024 02:01 PM

Hi there, @MichelleG. Welcome to the Virgin Plus Community, and thanks for your post.

You would need your SIM card from your previous provider to complete the port of your old phone number, as authorization is completed via text message only. Our Support page Wireless Number PortabilityOpens in a new tab or window cover important details for when you're porting a number into Virgin Plus:

  • You have your old SIM card in a phone that is powered on nearby, as it will be required to verify your transfer request via text message
  • Don't deactivate your mobile phone number! We'll take care of that for you. If you deactivate it first, then we won't be able to move your number over.
  • You have the number that you wish to transfer to Virgin Plus, along with the following from your previous service provider: device serial number (the ESN/SIM/MEID/IMEI number, depending on the type of phone you have), account number, PIN for account number
  • The name on your new Virgin Plus account matches the name on your old provider's account

As a result of this, you would need to reach out to your former provider for further assistance.

Let us know if you have any further questions.