No audio during phone calls in Winnipeg

[Korra]

Hi I receive no audio during phone calls. People can hear me but I do not hear them. Yes I tried turning up the volume.???

[VirginPlusAntgio]

Hey there @Korra  , 

Welcome to the Community and thanks for your post. 

We wanted to reach out to see if you were still experiencing issues with your phone calls or if you were back to normal?

If not, please clarify the following details;

• Have you tried to complete a restart (turn phone fully off and back on again)?
• Is the issue occurring when making or receiving a phone call or both?
• Are your text messages and mobile data access affected as well?
• What troubleshooting steps have you completed?

Looking forward to hearing back from you.