No Service. Showing SOS

[Lindsabear]

I am having problems today with virgin service . I have no bars at all . Phone kept saying SOS I reset it a bunch of times . Anybody else having this issue today ? 

[Vernzdc]

My phone has no service, it shows SOS. And it started like that after I did the iOS 17 update.

[VirginPlusKris · Accepted solution]

Hi there, @Lindsabear and @Vernzdc,

Welcome to the Virgin Plus Community, and thanks for your post.

In most cases, when you're seeing SOS or Emergency calls only on your screen it means that your phone lost connection with the network and a simple full restart will resolve your concern.

If you're still faced with the issue after restarting your phone, the Community will need more details in order to best assist;

• Is the phone you're using "grey market", meaning you bought it from a third party and not from Virgin Plus?
• Are you able to try putting your SIM card into another phone to test? If it doesn't work even in another phone, you may need to replace your SIM card.
• Have you had the chance to call into Member Care and open a ticket for further investigation? If so, could you share with the Community any details?

Let us know if you were still in need of assistance. Looking forward to hearing back from you.

[No Sim detected]

My due bill date is today and I have paid.

The PROBLEM is that somehow my sim had no signal since yesterday before lunch. In which, it should not do. Please fix this problem.

[Haelj]

At least twice an hour my phone switches to emergency calls only even though I have good reception, my data also doesn't work at all, and it happens most when I move out of wifi or try to use my data. My SIM settings say IMS registration status-not register, mobile network state-disconnected, and sometimes switch back to registered and trying to connect. I've tried every solution the internets posted, my SIM is in working order, inserted properly, my network is set to only connected to virgin, my airplane mode is off, I've reset my settings, cleared my SIM cache and data, I'm not sure what else I can do but this is very annoying. 

[Jodi P]

The same thing is happening to me today. SOS at home when connected to wifi. Leave the house and it’s back and forth from SOS to 3G to 5G to SOS. I’ve tried my sim in another phone and it works. It is not the SIM card. The problem is VIRGIN mobile! I called them and they said it was a phone problem. For everyone in my household?

[VirginPlusKris]

Good morning, @Jodi P. Thanks for your post, and welcome to the Virgin Plus Community.

Could you clarify as to what Tech Support told you when they said it was a phone issue? Are you using a "grey market" phone? When a phone is "grey market" and not sold by Virgin Plus, it's important to bear in mind that we're unable to guarantee full compatibility with the Virgin Plus network. 

Looking forward to hearing back from you.

[Jodi P]

I bought my phone from Virgin. The tech support told me there was nothing wrong with my account so it must be a phone problem. Told me to go to a Virgin kiosk and probably have to get a new phone. There was a tower problem. It took over a dozen neighbours calling to get them to send a tech out. I’m north of Kingston (15 kms) Ontario and the reception is horrible all the time. Calls are dropped. The Rogers towers are so much better and clearer with no dropped called. This latest situation with Virgin customer service/tech support solidifies my decision to switch when my contract is up in 12 months 

[BrentM]

Both my iPhones (iPhone 15 & iPhone 11 & iPhone XR)  are stuck on SOS Mode. All three phones are synced together which in this case maybe adding insult to injury. I fallowed Apples instructions on how to fix that but none of them worked. the last option was to call virgin. Unfortunately theres no one home at virgin to take my call. So here I am. Also my wifi calling has been shut off with no reason given. I once again cant fix it. Next, I have voicemail I can't access. Virgin sent me a temporary pin that doesnt work and recieving another temp pin appears to be not an option. Lastly I need to get a PUK code from Virgin as one sim card has completly blocked me from access. If I cant talk to a real person to get one, how am I supposed to fix the problem. I booked two call backs but as I Just  found out, my phone won't accept in coming calls. So its like the old saying, "When it rains it pours". Would it be easier, if it solves my issues, just to factory reset the phones and start again. Any help or suggestions from anyone would be very much appreciated. Thank you. 😊

[VirginPlusKris · Accepted solution]

Good morning, @BrentM. Welcome to the Virgin Plus Community, and thanks for your post.

In regards to your phone being on SOS, please refer to our previous advice and instructions in this thread, and provide further details at your earliest convenience if still in need of assistance.

For your voicemail PIN, please take a look at our thread on Voicemail PINs and the accepted solution. And lastly, take a look at our thread here for how to obtain your SIM PIN and PUK

Best wishes.

[Alexa]

Hii 
I recently changed my device from a Iphone 14 to a Iphone 15. In the Virgin application my device didn’t change by itself, so i when to that activate my device put my IMEI code, it said it would send me a code, but i never receive any, i can’t even make a call, can’t send a text, nor can i receive call or text….. My phone is always on SOS only. And i don’t know what to do at this point 

[VirginPlusAntgio · Accepted solution]

Hey there @Alexa  , 

Welcome to the Community and thanks for your post. 

From time to time depending on the type of device change you've completed, it may have caused an issue with your selected rate plan via your account. When these occur, it may resolve itself after a few days or you may need to get in touch with Member Care for assistance. 

We suggest accessing your My Account profile and make sure that your plan is displayed correctly, if it is, please restart your phone and give it another try. 

Keep us updated with the results. 

[Fed up 1]

I have called Virgin several times about my phone not having service where it should, ie in towns and cities where I have never had a problem. They told me it was my plan as they don't deal with 5G in Canada. I have been having this problem for at least 8 months now. They changed my plan and now I have absolutely no service unless my wifi is on and I call through that. How does this help? I do believe that they need to get this figured out as I have heard a lot of people having this issue and their phones becoming useless. I believe that they need to talk with Bell as they use their towers and Bell did an upgrade which seems to be causing this issue. All I know is now I have to try and spend another day on hold, hopefully not get disconnected again to try and get this resolved. I want to know what is being done about this problem and what they are willing to do for those of us that have had so many problem? Like I said this is now at least 8 months of very poor if any service.

[Marlene]

Anybody else have no service?

[Quinnat]

My phone is in SOS mode and can only call with wifi calling on. I checked for outages at my address but it says there are no outages. Wondering if anyone else also has no service in rural Alberta between Red Deer and Calgary?