New SIM with order

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Anterak
Contributor

‎08-01-2023 01:03 PM - last edited on ‎08-01-2023 01:07 PM by

I ordered a new phone and a SIM card is in the box. Do I have to use it or use the old one

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VirginPlusKris
Moderator

‎08-02-2023 08:05 AM - last edited on ‎06-18-2024 08:28 AM by

Hi there, @Anterak. Welcome to the Virgin Plus Community.

You'll need to use the new SIM card. Once your order is activated, either by yourself through My Account or automatically within 30 days of receiving your new phone, your old SIM will automatically be disabled in favor of the new SIM that came with your order.

Once you've activated your order via My Account, there might be a small processing delay for the switch over to complete itself.

If there's any issues with the activation process and/or SIM card, you will need to get in touch with member care at your earliest convenience.

Let us know if you have any further questions.

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VirginPlusKris
Moderator

‎08-02-2023 08:05 AM - last edited on ‎06-18-2024 08:28 AM by

Hi there, @Anterak. Welcome to the Virgin Plus Community.

You'll need to use the new SIM card. Once your order is activated, either by yourself through My Account or automatically within 30 days of receiving your new phone, your old SIM will automatically be disabled in favor of the new SIM that came with your order.

Once you've activated your order via My Account, there might be a small processing delay for the switch over to complete itself.

If there's any issues with the activation process and/or SIM card, you will need to get in touch with member care at your earliest convenience.

Let us know if you have any further questions.

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RCHUGH
Contributor
In response to VirginPlusKris

‎01-30-2024 03:41 PM

I upgraded my device, and i was using e sim on thta. It was working fine, and the moment i activaed my device on th vergin plus app, my cellular network stopped working. I have an SOS, and i cant get or receive any calls or texts. I went to the Source, and they cant figure out what is wrong. Thye have called everywhere. Please help, i dont know what to do. 

 

 

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Sheril
Contributor
In response to VirginPlusKris

‎02-12-2024 10:28 PM - last edited on ‎02-13-2024 11:25 AM by

I just got my new Google pixel 7 pro. I inserted the SIM card that was sent with it and activated it. Now I'm getting a "SIM 1 not allowed" message, and have no ability to make it receive calls or texts. And, to make it worse, I can't use the old phone because it was automatically de-activated when the new one was activated.

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Ryan15
Contributor
In response to VirginPlusKris

‎06-17-2024 06:49 PM

Recently got a new phone, didn’t come with new SIM card

talked to an employee this evening and said I can activate it with old one so my plan is changed to normal

so I did and now I have no cell data just wifi 

what do I do

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generousfather
Contributor
In response to VirginPlusKris

‎01-14-2025 10:43 AM

I bought an iPhone 15 from you, but I gave it to my daughter who lives in another country. She gave me her iPhone 12 in return. She left to go back, and when I activated the iPhone 15, it set up with my account, and now the iPhone 12 has no signal and doesn't work. Is it possible to fix this problem?

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