New Phone Screen Cracked

[MelP22]

I ordered a new phone (used) received a promotional discount for being a long time member. Phone arrived and the screen is cracked. I called in and the best they could tell me was order a new phone. Cant send back via purolator and now the promotion is gone. Horrible customer service and no way to fix this?

[VirginPlusKris]

Hi there, @MelP22. Welcome to the Community.

If you got your new phone within the last 30 days, you can return it to us at Virgin Plus at no cost to yourself. Take a look at our Support page on Returns, Warranties, and Repairs for more details.