Need my data turned on.

Pizza
Contributor

‎05-26-2023 05:44 PM

I bought a new phone about a month ago and the guy put my sim card in and I can make calls no problem but my data is not working.  I need somebody to turn my data back on please.

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2 REPLIES 2

VirginPlusKris
Moderator

‎05-29-2023 01:24 PM

Hi there, @Pizza. Welcome to the Community.

We wanted to check in and see if you were still having issues with using your data. If so, could you share some more details with the Community?

  • Have you spoken with Tech Support and made a ticket if need be?
  • Have you tried rebooting your phone?
  • Have you tried removing and reinserting your SIM card, or replacing it if need be?
  • Is there a data block in place? You can set this from the usage tabOpens in a new tab or window in your My Account profile.

In the meantime, we'd also recommend taking a look at our How To page on Troubleshooting data connectivityOpens in a new tab or window for troubleshooting tips you can use.

Looking forward to hearing back from you.

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Tjrm
Contributor
In response to VirginPlusKris

‎10-23-2023 02:35 PM

After I changed my rate plan to 75 mins can/us 20 GB of data. I only used up to 4 GB's of data and now its not working I've been waiting all weekend for them to fix it

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