My data is insanely slow

[Jilly99]

So I used to have a samsung s10 and it was alright when using data, slow at times but usable. I now have a S21 and I've used smart switch so all my stuff is the same, but my data is terrible, ontop of it overheating. what am I doing wrong? the data days LTE and it jumps from 1 bar to 3 every couple seconds but usually stays at 1-2. what should my ideal settings be for my data to work, without my phone overheating without having to charge my phone 8 times a day cus it's wasting the battery? I was so excited for the upgrade and it's been absolutely trash. I don't know what to do.

[1EYE]

Couple thoughts. Smartswitch from Samsung may heat up your device during the transfer. I would power off the phone if it is still hot.

Data connection piece. 

Settings 》connections 》mobile network. 3 options listed 

1. You should see lte/wcdma/GSM auto. Choose the non 5g option if available.

2. Access points names

• Anything listed ?

3. Network operators 

• Virgin should be listed
• You can scan for networks by touching network operators.

Battery life, the way to fix this is to look at your app usage. The more you know type stuff.

Setting 》Battery and device care (scroll down a lot).

Touch Battery, 

You will see 2 tabs along the top, Since last charge and Last seven days. Each tabs will show your app Battery usage. Look for the high usage apps, I would then ask myself, do I need that app or do I have access via the browser. Most times, the answer is easy. 

[New customer]

I just switched from lucky mobile to virgin plus. I had no issues with lucky mobile's internet connection, i only switched to virgin plus coz they have better deals (or so i thought) . Since i started using virgin plus which was just a few days ago, my internet connection has been so slow and even randomly stops working. I want actions to be done. You guys have to resolve this issue! I don't understand why both virgin plus and lucky mobile are under bell but one serves better than the other.