Hey there @Rhiannon_51 ,
Welcome to the Community and thanks for your post.
Since the Community is a peer to peer assistance channel, we do not have access to your account to see what could be the cause;
In order for the Community to best assist, some clarification is needed;
- What is the make and model of your phone?
- Did the issue start after an IOS/OS update?
- What troubleshooting steps have you tried so far?
Looking forward to hearing back from you.
