Moncton coverage issues

Lrrrop8
Contributor

‎07-28-2023 02:09 PM

Is there anyone in Moncton that is having coverage issues, particularly in the North End, Magnetic Hill areas?  I have full LTE bars, but data doesn't seem to work. If i move down the road, it'll start to work again.  I thought it was my device, but I've heard from some other Virgin, as well as Bell members who have the same issue. 

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VirginPlusKris
Moderator

‎07-29-2023 08:45 AM

Hey there @Lrrrop8. Welcome to the Virgin Plus Community.

Could you please share some further details with the Community so we can be better able to assist?

 Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. 

  • Have you tried changing the network settings in your phone?
  • Have you tried using Wi-Fi calling where available? Check out our page on Wi-Fi CallingOpens in a new tab or windowfor details.
  • What troubleshooting steps have you done so far?
  • Have you got in touch with our technical support team to open a ticket?

Looking forward to hearing back from you.