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08-29-2021 04:43 PM - last edited on 09-13-2021 10:01 AM by VirginPlusDRock
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11-14-2023 01:20 PM
Hi there, @jon. Welcome to the Virgin Plus Community, and thanks for your post.
To better help you, we'll answer each question one by one.
Do I still get charged automatically on my credit card payment method? I am on pre-paid.
No. When you follow the steps provided to report your phone as lost or stolen, your account is effectively put on hold, including stopping all monthly charges. You will need to reach out again to have your services resumed.
Will the SIM card be blocked only or will the IMEI of the phone also be blocked?
Both will be blocked. If you happen to find the phone again after the fact, you can reach out to have the IMEI removed from the black list.
What is the difference if I declare my phone lost, will the IMEI still be usable?
There is no difference in how lost or stolen phones are treated.
Let the Community know if you have any further questions. 🙂
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02-08-2024
05:07 PM
- last edited on
02-09-2024
08:20 AM
by
VirginPlusAntgi
Lost phone
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07-24-2024
03:26 PM
- last edited on
07-24-2024
03:27 PM
by
VirginPlusAntgi
Stolen phone in the USA but I’m canadian
I kinda need a phone but want me phone number what do I do

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