Lost phone

Refet
Contributor

I lost my phone.

17 REPLIES 17

Hi there, @jon. Welcome to the Virgin Plus Community, and thanks for your post.

To better help you, we'll answer each question one by one.

Do I still get charged automatically on my credit card payment method? I am on pre-paid.

No. When you follow the steps provided to report your phone as lost or stolen, your account is effectively put on hold, including stopping all monthly charges. You will need to reach out again to have your services resumed.

Will the SIM card be blocked only or will the IMEI of the phone also be blocked?

Both will be blocked. If you happen to find the phone again after the fact, you can reach out to have the IMEI removed from the black list.

What is the difference if I declare my phone lost, will the IMEI still be usable?

There is no difference in how lost or stolen phones are treated.

Let the Community know if you have any further questions. 🙂

Lost phone

 

Stolen phone in the USA but I’m canadian

I kinda need a phone but want me phone number what do I do