Lost phone

[Refet]

I lost my phone.

[VirginPlusKris · Accepted solution]

Hi there!

In the case of a lost device, there are a number of steps that can be taken. 

If you're on a prepaid plan, then log in to My Account, click on the “Lost and Stolen” link, and make your selection, depending on whether you think your phone is lost or stolen. 

If you're on a postpaid monthly plan, as a lost or stolen phone can be considered an emergency, find more information on Lost and stolen phone

Depending on the make and model of your device, there is a function that would permit you to locate it. For example; Find My iPhone for Apple and/or Find My Mobile for Samsung.

[pikemike]

Does Virgin have a find my phone service

[JoRams0816]

I’m still in the Philippines and I lost my SIM card. 

[mmpotvin]

I am from Canada and I lost my phone in Cambodia and am now staying in Vietnam.  My number is very important to me and so are contacts for business.  How do I get a replacement phone and SIM card if I am in Vietnam. 

[mmpotvin]

How can I get another phone being in Vietnam

[VirginPlusAntgio]

Hey there @mmpotvin, 

Welcome to the Community and thanks for your post. 

If you haven't already, check out our above post in order to flag and register you phone as being lost to ensure there are no usage charges.

Virgin Plus can only deliver phones/SIM cards within Canada. While being abroad, you can still reach your voicemail in case you would like to set up a personalized recording to advise others of the lost phone and listen to your messages. To do so, you can call your mobile and wait for your recording to start, once the recording starts, hit # right away and it will ask you for your voicemail password and from there, your voicemail will work as normal. 

Let the Community know if you have further questions.

[Abc]

How do I find a lost phone?

[rainier]

Hi i lost my mobile in barcelona how i can locked my device

[NancyPea]

My phone was stolen - what can I do to secure it? It was unlocked.

[honestcommonsense]

I've lost my phone and I only have access to the internet. I have a spare phone (same as lost Iphone Pro max 12)

How could I regain service. the Chat option from virgin is subpar with being helpful. 

[jon]

Do I still get charged automatically on my credit card payment method? I am on pre-paid.

Will the SIM card be blocked only or will the IMEI of the phone also be blocked?

What is the difference if I declare my phone lost, will the IMEI still be usable?

[Bow]

I have lost my phone travelling out of country, my account is currently suspended. I am still out of country and would like to order a replacement SIM  card ( my current phone number) to be mailed to my home so I have it when I arrive back in Canada in a few days so I can reactivate my account. We currently have local calling on my husbands cell (Portugal) only and data so would like to do this via text.

[jon]

What's the difference between lost or stolen phone?

Will the SIM card be blocked only or will the IMEI of the phone also be blocked?

I BYOD.

[RedRose]

Hi @jon 

Lost/stolen device, review following steps through  Here .