1 ACCEPTED SOLUTION
Accepted Solutions
Hi there, @Help1. Welcome to the Virgin Plus Community, and thanks for your post.
For the Community to be better able to assist, we'll need for you to clarify and provide some more details as to your new SIM card.
- Did you just sign up with Virgin Plus, or is this a replacement SIM card for an existing Virgin Plus SIM?
- Is this a pre-paid or post-paid SIM?
- Have you reviewed our Support page on How to transfer my existing Virgin Plus mobility service to a new SIM card or eSIM
?
If you've followed the instructions included and are experiencing technical difficulties or receiving errors, please provide the Community with further details as to the nature of the issue. Please also share any personal troubleshooting you may have already completed.
Let us know if you were in any further need of assistance.
Hi there, @Help1. Welcome to the Virgin Plus Community, and thanks for your post.
For the Community to be better able to assist, we'll need for you to clarify and provide some more details as to your new SIM card.
- Did you just sign up with Virgin Plus, or is this a replacement SIM card for an existing Virgin Plus SIM?
- Is this a pre-paid or post-paid SIM?
- Have you reviewed our Support page on How to transfer my existing Virgin Plus mobility service to a new SIM card or eSIM?
If you've followed the instructions included and are experiencing technical difficulties or receiving errors, please provide the Community with further details as to the nature of the issue. Please also share any personal troubleshooting you may have already completed.
Let us know if you were in any further need of assistance.
