International calling while roaming

[Harrisonabn]

I can not call out internationally I have roam package set up on my phone 

as well I would like to change my plane from my current location 

I can not call your 888 number 

[VirginPlusAntgio]

Hey there @Harrisonabn,

Thanks for your post.

In order for the Community to help more information will be needed.

Are you currently outside of Canada? If yes, are you able to receive calls and make calls to local numbers in the country where you're located?
Have you tried changing your rate plan via your MyAccount profile? If not you can change your plan here.

Please let the Community know how everything works out.

[Harrisonabn]

I have the roam plan on my account but it has continued to not work 

I need it activated to make calls I currently can not be connected 

it worked 2 weeks ago last week and today it does not 

[VirginPlusAntgio · Accepted solution]

Thanks for the details @Harrisonabn.

If you have our Roam Sweet Roam package it will activate itself automatically if you're in a included destination. You can manage your travel add-ons here

We suggest checking your plan description in My Account to ensure you do not have any roaming restrictions.

In some cases you will have to get your device to manually register to the local network where you're currently located;

On Android got to Settings > Mobile Networks > Network Operators > Choose the Network you would like to connect to. (You may need to repeat the step until you connect to an eligible network)

On Apple got to Settings > Cellular > Cellular Network or Network Selection > Toggle Automatic to Off > Choose the Network you would like to connect to. (You may need to repeat the step until you connect to an eligible network)

Try that out and let us know if it worked.

[dbp3i]

When on Travel Pass can I-make local calls in my destination. Tried but no success?

[TravelgirlNS]

I recently spent 2 weeks in the UK. I added the roamsweetroam pkg to my plan. The data was fine, however no incoming or outgoing calls to UK numbers worked. I left voicemails and the recipients never received them. I had to communicate with people via their Facebook pages. Not ideal at all considering how expensive the add-on is. Has anyone had similar issues?

[Burger42]

I am traveling in the United States and my cell phone will not let me make or receive a call.

What can I do 

[Roaming]

Do we need to turn on Roaming in the USA to get access to Data included in this plan? I was assuming that the phone would connect without roaming as it is part of the plan. If we do turn on roaming in the USA there will not be any additional charges for the Data as it is covered in my plan ?

[RedRose · Accepted solution]

Hi @Roaming 

when you are in USA you need to turn ON the Roaming to get the service, but for the additional charges fees if your plan is included the Roaming USA then is will be no fees, but you need to make sure your plan is included or just a call from Canada to USA in your plan is included.

[Jackson]

I can't make a call while in the Netherlands

[Clayton]

I signed up for international roaming service yet I cannot access the service which I paid for. I am presently in Greece with no way to get in contact with customer service.  The Bot request only asks for my number NOT the country I am in.  Therefore cannot reach me. This is very frustrating and as of today I will be switching to another carrier when I return to Canada later this month.  The Bot service actually provides significantly poorer service..  Clayton

[Clayton]

My iPhone15 plus does not permit “choose the network you would like to connect to”. Other solutions? Clayton

[Ella]

I need help accessing my voice and text messages from my iPhone XR while in Thailand but the roam to roam is not working? How come? My data is on and roaming is on as well. What should I do?

[mxxpxo]

I am a regular plan user, not a pre-paid plan user. Due to my work, I am currently staying abroad (South Korea), but I wonder why I cannot receive text messages while being able to receive calls. 

Please help me deal with this issue.

Virgin always brings me issues like this.

[AntMan]

I was using my virgin mobile sim overseas but was inquiring measly roaming charges where they were unnecessary and unintentional. I’ve turned my airplane mode on for a little over three weeks and now my phone cannot find a server to connect to. This makes it impossible to receive authentication from institutions that are required for verification of sensitive material. I need this matter resolved immediately.