Cogeco tech called me to see if he could get through and he could not. The phone did not ring and went right to voicemail. A ticket was not opened because I am not their phone customer.
This issue affects Both cell phones that we have with Virgin.
Of course I checked both phones and nothing is blocked. Also how could I block the number for the Cogeco tech when I don’t know or have his number.
Yes we can call all Cogeco numbers. The problem is when they call either of our 2 phones w8th Virgin the phones do not ring and go straight to voicemail anywhere we are.
The troubleshooting is Virgins responsibility. We left Bell app. 5 months ago to go to Virgin and never had this problem. One phone had the number ported and the other phone was bought new at ZVirgin with a new phone number.
yes of course I reported this to Zvirgin twice and a ticket was opened.
if this cannot be resolved we will need to cancel both phones with Virgin as this could be an emergency situation if my wifes 90 year old mother cannot reach us and if we are stuck with a service provider that cannot provide proper phone service.
