I am away from my wifi and I cannot receive new data,email,message

Dianadelver
Contributor

‎10-19-2021 08:37 PM

I am away from my wifi and then intermittently I cannot access data,email,message

1 REPLY 1

VirginPlusAntgio
Moderator

‎10-22-2021 04:19 PM - edited ‎11-08-2023 03:29 PM

Hi @Dianadelver ,

Thanks for your post. The Community will need more details in order to help;

  • What type of device are you currently using?
  • Is the issue happening in a specific location?
  • Is your device updated to it's latest version?
  • Is your data turned on in the settings? You can find an interactive guide for your device hereOpens in a new tab or window

We also invite you to check out our How To article Troubleshooting data connectivityOpens in a new tab or windowfor troubleshooting tips and tricks.

Looking forward to hearing back from you.