Can't activate new phone

[Bmuzz]

I'm a longtime Virgin member. I just upgraded my phone (to a Samsung s23). I login to my Virgin account, go to activate my phone but nothing happens. When I click "activate" I can see the button highlight, as if it reads I tapped it, but nothing happens at all. No moving to a new screen error message or anything. Any ideas?

Super frustrating. I restarted it, logged in and out. Even tried going back to my old phone again but nothing works. Please help.

[munro]

I orderd the up grade on my phone and tried to activate it but it says that the phone is still being processed and i am not able to activate it. can someone please help me.

[VirginPlusAntgio]

Hey there @Bmuzz and @munro , 

Welcome to the Community and thanks for your posts. 

As the Community is a peer to peer assistance channel, it would be hard to determine the cause, however we will be happy to help where we can. 

To get started, a few clarification will be needed; 

• Which browser are you trying to use? Have you tried a different browser (Chrome, Edge, Firefox, Safari, etc.)?
• Is your pop-up blocker turned off? If on please turn off and try again.
• Have you tried to clear your cookies and cache and try again? If not, give that a try.
• Have you tried turning your browser in incognito mode? If not, give that a try.

Looking forward to hearing back from you.

[Jellies]

How to activate new phone ?

[Jellies]

So I'm having sorta same issue however the activate button isn't highlighted for me to click 🤷‍♀️

[VirginPlusAntgio]

Hey there @Jellies , 

Welcome to the Community and thanks for your post. 

We wanted to check in and see if you were able to complete your activation or if you still needed help. If you still needed help, were you able to test the above tips?

Looking forward to hearing back from you.

[davjoh46]

Do you finish the install at your end?