Can not use phone

jagman113
Contributor

‎10-02-2022 04:28 PM

My Phone is on Auto Pay and do not use very often. I tried to use it and was told to Top Up  Why?

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VirginPlusAntgio
Moderator

‎10-04-2022 03:59 PM

Hey there @jagman113 , 

Welcome to the Community and thanks for your post. 

When using a prepaid service and receiving the notice you've mentioned, it means that there is an issue with your Auto Pay. We suggest accessing My Account to make sure your Auto Pay details are up to date. 

In the meantime, check out the thread How to update payment informationOpens in a new tab or window for details on alternate top-up methods.