App won't work

[JEC]

Hi, my virgin plus app won't work, cause I just changed from pay as you go to a monthly user.  How do I fix this?

[VirginPlusKris · Accepted solution]

Good morning JEC. 

When you switched from Pay As You Go to Monthly / Post-Paid, you will need to make a new self-serve profile and link your new Virgin Plus account to it. When you switched from Pay As You Go, the former online profile was deleted at that time.

Hope this helps!