APN settings

en2cas
Contributor II

‎03-11-2022 07:18 PM

Why aren’t there any options to change APN settings in “cellular network” with Virgin Plus? My Virgin Plus service is set up with an eSIM. This option is available with Telus with a physical SIM card.

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5 REPLIES 5

VirginPlusAntgio
Moderator

‎03-14-2022 03:03 PM

Hey there @en2cas, 

In order for the Community to best assist a few more details will be needed.

  • What's the make and model of your phone?
  • Are you having issues activating the eSIM or using any specific service on your phone?

 

 

en2cas
Contributor II
In response to VirginPlusAntgio

‎03-15-2022 12:43 PM

Hi,
It’s an iPhone 13. I’m currently using 2 lines, one through eSIM (Virgin) and one through a regular SIM card (Telus).
If and when Virgin opens the 5G frequency, I want to be able to benefit from it. Are APN settings available for Virgin when using a physical SIM?
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VirginPlusAntgio
Moderator
In response to en2cas

‎03-16-2022 03:11 PM

When using a physical Virgin Plus SIM card, you will have access to the APN settings on your phone.

 

 

 

en2cas
Contributor II
In response to VirginPlusAntgio

‎03-17-2022 08:39 PM

Is it possible to switch back from eSIM to my deactivated Virgin SIM card? Also, would 5G be available using an eSIM?

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VirginPlusAntgio
Moderator
In response to en2cas

‎03-21-2022 02:59 PM

If it's been more than 90 days since you've changed from your physical SIM to the eSIM, then a New SIM Card will need to be purchased.