Hey Virgin Plus Members,
We’ve all had this happen before: you can’t send or receive text or picture/video messages. No sweat though. Here are a few quick troubleshooting steps to run through.
Turn your phone off/on. It sounds so simple, but sometimes a fresh connection to the network is all that you need.
Make sure your phone is on the most up-to-date OS.
Check your phone to make sure you haven’t blocked the number you’re trying to text.
Recently switched from an iPhone? You probably need to deregister your phone number from iMessage. Visit Deregister iMessage
to get started.
If none of those work, you’ll need to get a little more technical, and steps will change depending on your phone. Check out the troubleshooting section in interactive phone guides for next steps.
