Want to keep my current phone number

[Kii]

I was under freedom mobile and switched over to Virgin plus and applied online. I wanted to keep my current phone number I had with freedom but in the contract it states a different number. (requested to keep number when I applied)

Please advise.  Thanks. 

[Mahoosywak]

Hi there, I’ve been having the same issue. Was on the phone for a few hours with virgin and my previous carrier to get my old number transferred to virgin. It was confirmed that the port had been successful and I should be switched to my old number within a few hours. It’s been 2 business days since and I’m still working off my temporary virgin number. 

[VirginPlusElla · Accepted solution]

Hey there,

We're sorry to learn about your activation concern. Have you followed the steps as listed here. 

If you followed those steps and are still having issues with porting in your number please let us know.